FAQ
Who handles checkout and fulfillment?
Checkout, payment processing, order handling, and fulfillment are handled securely through Fourthwall and its service providers.
How do I choose a size or color?
Open a product, choose the available variant shown for that item, and then add it to your cart. Available options are pulled from the current live catalog.
What if a size or color is sold out?
Unavailable variants may be disabled or removed from selection. Inventory can change, so check the product again later for updated availability.
Where do I see shipping costs?
Shipping methods, costs, taxes, and the final order total are calculated and displayed during checkout.
How long does shipping take?
Production and delivery time can vary by product, destination, and shipping method. The checkout and order-confirmation flow provides the most relevant estimate for your order.
Can I return or exchange an item?
Many Vaultline pieces are made to order, so change-of-mind or sizing returns may not be available. Return, replacement, refund, and exchange eligibility depends on the item and the order-support terms provided through Fourthwall. If an item arrives damaged, defective, or incorrect, use the support instructions connected to your order and include clear photos if requested.
What if my order arrives damaged or incorrect?
Use the support information included with your order confirmation and provide your order details and clear photos if requested.
Are Vaultline pieces limited?
Some pieces, variants, or collections may be temporary, limited, or changed without notice. Availability shown on the storefront is the current source of truth.
Is Vaultline the same as GRVEZ VAULT?
Vaultline is the apparel and product arm of the larger GRVEZ VAULT creative world, with its own storefront and collection structure.
How do I contact Vaultline?
Email contact@vaultlineofficial.us for Vaultline support.